Refund & Return Policy

Last updated: 17.10.2025

Thank you for shopping at Maison Elenor Charleston!
We want you to love your purchase, but if something isn’t right, we’re here to help.
Please read our policy carefully to understand your rights and options.

🛍️ Returns

We accept returns within [number of days, e.g., 14] days from the date of delivery.
To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging with all tags attached.

  • Proof of purchase or order number is required.

Certain types of items are non-returnable, such as:

  • Gift cards

  • Intimate or sanitary goods (e.g., lingerie, swimwear)

  • Personal care items (e.g., cosmetics, skincare)

  • Sale or clearance items marked as “Final Sale”

If you are unsure whether your item qualifies for a return, please contact us at Info@maisonelenor.com before sending it back.

📦 How to Start a Return

  1. Email us at Info@maisonelenor.com with your order number, reason for return, and photo(s) if applicable.

  2. We’ll respond within [number of days, e.g., 2–3] business days with return instructions and the return shipping address.

  3. Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

Note: We do not accept returns sent without prior authorization.

💸 Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5–10] business days.

Late or missing refunds:

  • Check your bank account again.

  • Contact your credit card company (it may take some time before your refund is officially posted).

  • If you’ve done all of this and still have not received your refund, please contact us at Info@maisonelenor.com

🚚 Return Shipping Costs

  • (e.g., Customers are responsible for paying their own shipping costs for returning items.)

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping may be deducted from your refund.

🔁 Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at Info@maisonelenor.com within [number of days, e.g., 7] days of receiving your order.

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at Info@maisonelenor.com with your order number and photos of the issue.
We’ll make it right by sending a replacement or issuing a refund as quickly as possible.

🌎 International Returns 

If you are shipping an item from outside the United States:

  • Mark the package as “Returned Goods” to avoid customs charges.

  • We are not responsible for any customs fees or import duties incurred during the return process.

🕒 Late or Missing Returns

If you’ve shipped a return but haven’t received confirmation within [number of days, e.g., 10–14] business days, please contact us with your tracking number.

📬 Contact Information

For any questions about returns or refunds, please contact us at:
📧 Info@maisonelenor.com