Shipping Policy

Last updated: 17.10.2025

Thank you for visiting and shopping at Maison Elenor Charleston!
Below you’ll find the terms and conditions for our shipping process.

🚚 Order Processing Time

All orders are processed within [number of days, e.g., 1–3] business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order has been placed, and another notification when your order has shipped.

If we experience a high volume of orders or unexpected delays, shipment times may be extended.
We’ll notify you via email if your order is affected.

🇺🇸 Domestic Shipping (United States)

We offer shipping within the United States using [shipping carriers, e.g., USPS, UPS, FedEx, DHL].

Estimated delivery times:

  • Standard Shipping: [number of days, e.g., 3–10] business days

Shipping charges for your order will be calculated and displayed at checkout.

💡 Please note: Delivery delays can occasionally occur due to weather, carrier issues, or high demand.

🌎 International Shipping (if applicable)

We offer international shipping to the USA.
Estimated delivery time: [number of days, e.g., 5–10] business days.

International shipping rates are calculated at checkout and vary based on destination and weight.

Customs, Duties, and Taxes:
Maison Elenor Charleston is not responsible for any customs fees or import taxes applied to your order.
All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

📦 Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking information may take up to [number of hours, e.g., 24–48] hours to update.

If you haven’t received tracking information after [number of days, e.g., 5] business days, please contact us at Info@maisonelenor.com.

💔 Lost or Stolen Packages

Maison Elenor Charleston is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier.
If this occurs, please contact the carrier directly to file a claim.

We’re happy to assist you in locating your package, but replacement or refund decisions will depend on the carrier’s resolution.

⚠️ Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize there’s an error, email us immediately at Info@maisonelenor.com
If your order hasn’t shipped yet, we’ll do our best to correct it.

📬 Pre-Orders and Backorders 

If an item is marked as a pre-order or backorder, you’ll receive an estimated ship date in your confirmation email.
We’ll notify you if there are any changes to that date.

🕒 Delivery Delays

Shipping times are only estimates and may vary based on your location or carrier delays.
We cannot guarantee delivery dates once an order has been shipped.

📞 Contact Information

For any questions regarding your shipment, please contact us at:
📧 Info@maisonelenor.com